ZappSell.

Support

Support built into
every store.

Buyers open tickets from your storefront. You reply from one inbox — email and Telegram included.

Launch your store free
Built
In — no add-ons needed
$0
Extra monthly cost
Email
+ Telegram notifications
All
Tickets in one dashboard

Everything you need to support your buyers

Handle every support interaction without leaving ZappSell — no third-party tools, no forwarding, no extra subscriptions.

Ticket Submission from Storefront

Buyers submit support requests directly from your public storefront page — no external links, no email forwarding. Everything stays in one place.

Thread-Based Replies

Each ticket is a threaded conversation. You reply, the buyer replies — all in context. No scattered emails or lost messages.

Instant Notifications

Get notified by email when a buyer opens a ticket or replies. Premium merchants can also connect Telegram for instant push alerts.

Unified Support Dashboard

All open, pending, and resolved tickets are visible in your merchant dashboard. Filter by status and respond without switching between tools.

Resolve & Close Workflow

Mark tickets as resolved when issues are handled. Keep your queue clean and ensure no buyer request falls through the cracks.

Telegram Alerts (Premium)

Connect your Telegram account on Premium to receive instant ticket and order notifications. Never miss a buyer message even when you're away from your desk.

How it works

How a support ticket works.

01

Buyer opens a ticket from your storefront

There's a support button on your public storefront. Buyers click it, describe their issue, and submit. No account required from their side.
02

You're notified immediately

You receive an email notification (and a Telegram message if you're on Premium). The ticket appears in your merchant dashboard under open support requests.
03

You reply within the ticket thread

Respond directly from your dashboard. The buyer gets notified, replies in the same thread, and the conversation stays organised in one place.
04

Resolve and close

Once the issue is sorted, mark the ticket as resolved. It moves to your closed queue and your open ticket count stays accurate.

FAQ

Frequently asked questions

Still have questions? →
There's a support button on your public storefront. Buyers click it and fill out a short form to open a ticket. They don't need a ZappSell account — just a name, email, and message.
You'll receive an email notification for every new ticket and every buyer reply. On the Premium plan, you can also connect your Telegram account for instant push notifications.
No. There is no limit on open or total tickets. Both Free and Premium plans have full access to the support ticket system.
No. Telegram is optional and available on the Premium plan as an additional notification channel. Email notifications work out of the box for all plans.
Yes. Buyers receive email notifications when you reply to their ticket and can continue the conversation through the thread. The back-and-forth is fully threaded on both sides.
Yes. The ZappSell Support Centre is for merchants who need help with the platform itself. The ticket system described here is for your buyers — people who purchase from your store and need to contact you directly.

Related blog guides

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Great customer support starts here

Every ZappSell store comes with a built-in ticket system on every plan. No plugins, no extra cost.

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